Support
Need help with WezoPlayer?
Start with the checks below. If the problem remains, send us the version number, your Windows version, what you were doing and any error message you saw.
1
Update first
Make sure you are testing the current release before reporting a problem.
2
Describe the exact step
Tell us what file or function you used and what you expected to happen.
3
Include the log if requested
WezoPlayer can help you locate its log folder. Logs may contain technical paths or filenames, so review them before sharing.
Contact
Product support: info@wezoplayer.com
Phone: +36201234567
Product support: info@wezoplayer.com
Phone: +36201234567
For billing, payment or refund requests relating to a Paddle purchase, use Paddle's buyer support at paddle.net. For licensing or product functionality, contact WezoPlayer support.
System requirements
Windows64-bit Windows 10 or Windows 11
MediaSupported formats depend in part on bundled media components and codecs
InternetRequired for selected online metadata, subtitle, purchase, licensing and update features
AI subtitlesPro only; hardware affects speed and supported acceleration paths